FAQ

Frequently Asked Questions (FAQ)

I have an emergency, so could you give me a ride right now?

Please call 911 for an ambulance.

Velocity Transportation operates 24 hours per day, 7 days a week, 365 days per year, including holidays. All of our customer service and drivers are available to serve your transportation needs around the clock.

How much do you charge for transportation?

Velocity Non-Medical Transportation is provider for AHCCCS, we transport eligible AHCCCS clients based on medical insurance plan

Who can get transportation service?

We transport all Non Emergency Medical appointments such as:
Medication Pick Up
Primary Care Appointment (with diagnosis)
Immunization
Labs
Physical Therapy
Behavioral Health (AA and NA)
Dialysis
Pediatric Specialty

Where can I get Velocity Transportation to take me?

Velocity Transportation is committed to providing you with the most convenient and pleasant transportation experience.

We will transport you to any medical-related appointment in Arizona, Up-North Arizona and the surrounding.

How do I schedule a ride?

To schedule your transportation trip you can contact our dispatcher number directly (928-2332257) or contact our drivers in your area directly, or using our website Book Now.

Can my caregiver or a family member ride with me?

Yes, we will accommodate service animals and passengers. We do not require our patients to travel with a caregiver or family member, but we encourage it.